Shipping & Delivery Policy

Where we ship

We ship to all serviceable PIN codes in India through trusted courier partners. We do not ship outside India at present.

Shipping charges

• Orders of ₹499 or more: free shipping.
• Orders below ₹499: flat ₹49.
• The exact charge is shown at checkout before you pay. There are no hidden fees.
• Digital items (subscriptions, credit packs) are delivered instantly to your account and have no shipping charge.

Delivery time

• Processing: we dispatch within 1–3 business days of payment. Personalised items take 2–4 business days.
• Delivery: usually 3–7 business days after dispatch in metro cities, and 5–10 business days elsewhere.
• Delays can happen because of public holidays, weather or courier issues. We will keep you informed.

Tracking

When your order ships, you get an SMS/notification with the courier name and tracking number. You can also track it in Dashboard → Plan & orders.

Failed delivery

If the courier cannot deliver after its attempts (wrong address, unavailable recipient), the parcel comes back to us. We will contact you to re-ship it (shipping charged again) or refund the product price.

Activation

Every tag ships unactivated for your safety. Scan it once, or enter the printed code in the app or website, to link it to your account.

Questions about an order? Contact us.